#### Bookjar

## Did You Know?

### General Questions

##

Bookjar is your one-stop destination for discovering, purchasing, and enjoying books. Whether you prefer physical copies or eBooks, we offer a vast collection across all genres including fiction, non-fiction, romance, thriller, biography, and more. Our mission is to bring the passion and love for reading books back to everyone.

##

Creating an account is easy! Simply click on the "Sign Up" button at the top of the page. You can register using your email address or sign up quickly using your Google, Facebook, or Apple account. Once registered, you'll have access to wishlist, order history, eBook library, and personalized recommendations.

##

You can make purchases as a guest, but we recommend creating an account to track your orders, access your eBook library, save items to your wishlist, and enjoy a faster checkout experience on future orders.

##

You can reach our customer support team through multiple channels: Email us at support@bookjar.com, call us at +61 (0) 3 8376 6284, or use the contact form on our Contact Us page. Our support team is available Monday-Friday, 9am-6pm EST.

### Orders & Shipping

##

Once your order is shipped, you'll receive an email with tracking information. You can also track your order by logging into your account and visiting the Order Tracking page. Simply enter your order number to see real-time updates on your shipment.

##

We offer several shipping options: Standard Shipping (5-7 business days) - Free on orders over $35, Express Shipping (2-3 business days) - $9.99, and Next Day Delivery - $14.99. International shipping is also available with rates calculated at checkout based on destination.

##

You can modify or cancel your order within 1 hour of placing it, as long as it hasn't been processed for shipping. To make changes, go to your Order History in your account dashboard or contact our customer support immediately.

##

Yes! We ship to over 100 countries worldwide. International shipping times typically range from 7-21 business days depending on the destination. Customs duties and taxes may apply and are the responsibility of the recipient.

### Payment & Refunds

##

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Bookjar Gift Cards. All transactions are secured with SSL encryption for your safety.

##

We offer a 30-day return policy for physical books in their original condition. Simply initiate a return through your account, print the prepaid shipping label, and send the book back. Refunds are processed within 5-7 business days after we receive the returned item.

##

eBook refunds are handled on a case-by-case basis. If you accidentally purchased the wrong book or experienced technical issues preventing you from reading it, please contact support within 7 days of purchase. We're committed to ensuring your satisfaction.

##

Absolutely! We use industry-standard SSL encryption and are PCI-DSS compliant. We never store your full credit card details on our servers. Your financial information is processed through secure payment gateways trusted by millions of users worldwide.

### eBooks & Digital

##

After purchasing an eBook, it will appear in your eBook Library. You can read it online using our web reader or download it in EPUB or PDF format to read offline on your favorite device.

##

Most of our eBooks are available in EPUB (compatible with most e-readers and apps), PDF (best for fixed-layout books), and MOBI format (for Kindle devices). Format availability may vary by title.

##

Yes! You can access your eBook library from up to 5 devices simultaneously. Your reading progress, bookmarks, and highlights sync automatically across all your devices, so you can pick up right where you left off.

##

No! Once you purchase an eBook, it's yours forever. You can read it as many times as you like, and it will always be available in your eBook library as long as you have an active Bookjar account.

### Account & Membership

##

Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a secure link to reset your password. The link expires after 24 hours for security purposes. If you don't see the email, check your spam folder.

##

Log in to your account and go to My Account. From there, you can update your personal information, email address, password, and notification preferences. You can also manage your addresses in the Address Book section.

##

When you follow an author, you'll receive notifications about their new releases, special offers on their books, and updates about upcoming events or signings. It's a great way to stay connected with your favorite writers!

##

We're sorry to see you go! To delete your account, please contact our support team. Note that deleting your account will permanently remove your order history, wishlists, and access to purchased eBooks. Consider downloading your eBooks before requesting account deletion.